Your Dedicated, Consistent, and Dependable Service Delivery Champions.
Sybrin provides 24/7 support for all countries, assisted by our in-region support partners and expert developers from our head office. By utilising our online 'Incident Tracker' portal, clients can simply lodge any potential issues on the system while the tasks are allocated to the appropriate personnel.
Contact Usour mission
Our Service Delivery Mission.
We are committed to developing a partnership with you during your digital transformation journey. You can rely on us to provide far more than just leading software solutions, we also provide you with technical and project support.
Sybrin Support allows logged issues to be directed to the most appropriate Service Delivery Champion, as well as escalation to senior management and directors. You are also provided with oversight of issue logging, tracking, and resolution. Our systems are supported through our comprehensive Service Level Agreement. We pride ourselves on the quality of the support we provide, and our primary focus is to ensure excellence in customer service. To achieve this, our professional Service Delivery team form an integral part of the solution we offer you.
commitment
Our Pledge to You!
Our engineers are genuinely invested in the solutions we have developed, and truly care about our customers' businesses. We provide you with peace of mind by doing our utmost to ensure that you have the necessary support so that your systems are working for you and your customers.
representative
Be your representative at Sybrin, with your best interests in mind.
ownership
Take ownership of your service delivery and follow up on your behalf.
needs
Listen with the intent to understand your business and its service needs.
communication
Communicate clearly, courteously, and with transparency at all times.
relationship
Build a relationship on the foundation of respect, honesty, and trust.
service
Improve service by reviewing and refining engagement processes.
monitoring
Manage risk through monitoring and quick restoration times.
consistent
Always be consistent and dependable in our dealings with you.
your champions
We Have the Answers!
Meet our professional and dedicated team of Service Champions who are eagerly standing by to assist you with any query or concern that you may have.
Wikus Swanepoel
Service Manager
Wikus is passionate about leadership and growing young talented people into future leaders. His area of speciality is service delivery; by ensuring that our customers receive good service from our solutions.
Stephen Mulenga
Zambia Service Manager
Stephen is an ambitious IT professional with extensive experience in software development and payment systems. He possesses strong skills in service delivery, leadership, and solution engineering.
Edinam Konu
Ghana Country Manager
Edinam is a seasoned professional with international experience and background in business and technology. He combines exceptional interpersonal skills with technical proficiency.
Desmond Smith
Technical Service Delivery Manager
Desmond oversees a team of Developers, Service Coordinators, and Application Analysts, while also managing customer relationships and delegating operational procedures between projects and supporting teams.
Trenton Arthur
Service Delivery Lead
Trenton is the Team Leader for several clients where he manages customer relationships and the delegation of operational procedures for those clients within the support space.
Binimbi Chellah
Team Lead
Binimbi is an experienced Development Specialist with a demonstrated history of working in the financial services industry. He is skilled in business analysis, programming, and database design.
Khensani Maswanganye
Service Champion
Khensani is passionate, loyal, hardworking, adaptable, reliable, determined, ethical, and trustworthy. As a Service Champion, she acts on her promises, and proves her value by delivering positive results.
Augustine Kaboto
Service Champion
Augustine is a leader with over 30 years' experience in transforming business needs to software solutions in the airline and banking sectors, underpinned by robust customer support.
Alecia Grobler
Associate Service Coordinator
Alecia is an Associate Service Coordinator with technical experience in C#, HTML, and SQL who works alongside multiple clients while amending websites for the service delivery space when possible.
Amogelang Mashi
Associate Service Coordinator
Amogelang is an experienced Associate Service Coordinator with demonstrated history in the Financial Services industry as a Second Line Support Service Desk Coordinator as well as previous experience as a Scrum Master Coordinator.