An intuitive mobile messaging interface is one of the quickest methods of customer service and enables them to seamlessly interact and transact with organisations. This allows organisations to deliver services in the channels that customers prefer, as and when they need assistance. This also provides customers with a paperless solution and the added benefit for organisations of eliminating manual data entry on their side.
The InTouch application embeds a complete set of security features to ensure a bank-grade solution while providing scalable software as a service that protects your privacy and does not have access to any of your data. You are in control and the owner of all of your own data and InTouch cannot mine any user data for any reason.
Sybrin’s seamless, real-time ID capture product enables the rapid ID capture, data extraction, and validation of over 4500 global IDs. while our frictionless and fast AI-powered onboarding solution enables you to verify and onboard consumers digitally. This involves a very effective automated process that leverages machine learning, AI, liveness detection, as well as facial and other biometrics to verify an identity by matching a user’s live selfie with the photo shown on their government-issued ID. Other features include verifying residential addresses using geolocation or utility bills, as well as digital signatures.
By adding Sybrin’s KYC and AML solution to InTouch’s cutting-edge secure messaging platform, we delivered an effortless customer onboarding, KYC, and customer authentication solution.
What the Industry Needed
Remote biometric onboarding and KYC through a mobile messaging interface.
Generic messaging workflow.
Benefits to Customer
Financial services customers can now have a generic messaging workflow method to quickly perform remote customer onboarding, remote biometric KYC, and customer authentication.
What We Delivered
An Intelligent ID and biometric SDK to perform customer onboarding, remote biometric KYC, and customer authentication for the financial services industry via the InTouch secure messaging platform.